Frequently Asked Questions

1. What products does Mobile ACE offer?

Mobile ACE offers a wide range of mobile phones and accessories, including smartphones, phone cases, chargers, screen protectors, wireless earbuds, and other mobile-related gadgets.

2. Do you offer international shipping?

Currently, Mobile ACE only ships within the UK. We aim to deliver orders within 3-5 business days for standard shipping.

3. How long does delivery take?

For orders within the UK, delivery typically takes 3-5 business days. Expedited shipping options may be available at checkout for faster delivery.

4. What is your return policy?

We offer a 7-day return policy. If you are not satisfied with your purchase, you can return the item in its original packaging within 7 days of receipt for a refund or exchange. Please ensure the product is unused and in its original condition.

5. Do you provide warranties on phones?

Yes, all phones purchased from Mobile ACE come with a manufacturer’s warranty. The warranty terms vary depending on the brand, so please refer to the product description for specific details.

6. Can I track my order?

Yes, after your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the courier’s tracking portal.

7. What payment methods do you accept?

At Mobile ACE, we accept the following payment methods:

• Cash on Delivery (available in the UK only)
• PayPal
• Visa Card

8. How do I contact customer support?

You can contact our customer support team via email at mobileaceofficial@gmail.com. Our team is available Monday to Friday from 9 AM to 6 PM (GMT) to assist with any questions or concerns.